Terms of Use

www.euta.gr

On this page, you can read the following sections in order:

➢ Terms of Use

➢ Privacy Policy

➢ Cookies Policy

______________________________

1. Introduction

1.1The website “EUTA” (hereinafter the “Website”) is owned by Systegasména Pharmakeía P. Efthymiádou – D. Tahtalídou & Co. OE, trading under the name “EUTA”, located at Patriarch Gregorios E’ 26, 542 48 Thessaloniki, Greece, Tax Office Z’ Thessaloniki, VAT number 998633600, email: info@euta.gr, phone: +30 231 031 75 05. The company is engaged in the retail and wholesale sale of pharmaceutical and orthopedic products, perfumes, cosmetics, and related goods and services permitted under pharmaceutical law and professional ethics for visitors/users of the Website.

1.2 The following are explicitly excluded from sale via the online store: medicines, prescription or non-prescription, the execution of medical prescriptions, and the provision of items whose distribution is exclusively reserved to operating pharmacies under applicable law. The content of the Website does not constitute any form of medical advice or encouragement for users/visitors to undertake any action. Should applicable law in the future allow the sale of such products via online stores, the Website may offer them fully compliant with the relevant legislation.

1.3 Please carefully read the following Terms and Conditions of use of the Website, the Privacy Policy, and the Cookies Policy before taking any action, interacting, accessing, or using it. Accessing, browsing, and using the Website and its services constitutes your unconditional acceptance of the Website’s Terms, which govern the use of this online store and the websites it contains and are binding on all visitors/users, whether registered or not. In case of disagreement with any Term, the User must discontinue and avoid browsing the Website. Use of the Website’s content is therefore conditional upon the unconditional acceptance of: a) the Terms of Use, b) the Privacy Policy, and c) the Cookies Policy.

2. Scope – General Terms – Access and Use of the Website, Order Submission, and Payment

2.1 These Terms govern the use of the Website and its services by the visitor/user (hereinafter, the “User”) and the processing of any personal data of visitors. The User is requested to carefully read and accept these Terms. If the User does not agree to any of any of the Terms, they must cease using the Website and notify the administrator accordingly.

2.2 The Terms also apply to all other terms on the Website, including but not limited to: ordering methods, payment methods, product shipping, return policy, and right of withdrawal, which users/visitors unconditionally accept. Unconditional acceptance of the Terms is presumed and legally binding on the consumer pursuant to Art. 2 para. 3 of Law 2251/1994.

2.3 “EUTA” reserves the right, unilaterally and without notice, to revise, modify, or remove the Terms of Use, the Privacy Policy, and the Cookies Policy. Posting on the Website is sufficient for any new Term, modification, or removal of an existing Term to take effect. “EUTA” may modify, suspend, or interrupt the Website or its services at any time and without notice, without prejudice to the rights of users and third parties derived from law or contract with “EUTA”.

2.4 All Terms are essential. Any violation by a visitor/user may result in legal penalties and the user’s obligation to compensate “EUTA” or any third party for damages caused by unlawful or non-compliant behavior. In case of breach, “EUTA” may block access to the Website and its services, delete the user account and information shared, without notice, and exercise all rights provided by law.

2.5 Failure to exercise any rights by “EUTA” under these Terms does not imply waiver or silent repeal of any Term. “EUTA” is not responsible for breaches due to force majeure, including war, pandemic, natural disasters, or any other uncontrollable events.

2.6 Users/visitors must comply with Greek, European, and International law applicable to the Website and exercise their rights in good faith, according to fair commercial practices, without hindering others’ use or performing acts or omissions that may harm or disrupt the Website or its services.

2.7 “EUTA” is not liable for any damage caused to counterparties or third parties due to their unlawful behavior, provided it fulfills its own obligations. The services are intended solely for adults. Minors are prohibited from using or visiting the Website or conducting transactions. The Website is not responsible for any use by minors, as it cannot verify users’ identities..

2.8 The Website endeavors to maintain availability and functionality of the site and its content. Nonetheless, availability depends on factors such as technical equipment, the number of simultaneous users, and internet conditions. Maintenance may temporarily interrupt the Website’s operation.

2.9 “EUTA” reserves the right, at any time and without notice, to change the nature or content of the Website, suspend or permanently discontinue its operation, or be affected by circumstances beyond its control. The Website strives to ensure accuracy, completeness, validity, and clarity of content but does not guarantee security or content safety, nor that information does not infringe third-party rights.

2.10 User and Customer Reviews

The “EUTA” website provides users and customers the ability to post reviews about a product displayed on the website, as well as to comment on articles and opinions published on the site. This content is and remains the exclusive responsibility of the user who submits it, and the user is solely liable for it.

User understands and accepts that this information is published after prior review by “EUTA”, which expressly reserves the right not to approve publication and to remove any content posted by the user at a later time.

The user accepts that by using the pages and services of “EUTA”, they may encounter content they do not agree with. Furthermore, the user understands and accepts that “EUTA” cannot be considered to endorse or be responsible for content posted by a user. User and customer opinions are entirely personal, and review or publication by “EUTA” does not imply agreement with or acceptance of the opinions or correctness of such content.

2.11 User Account (Profile)

It is not necessary to open an account to purchase products from “EUTA”. However, opening an account does not require additional registration effort and offers significant advantages, such as:

1. There is no need to re-enter your information for a future order.

2. You have the option to enter multiple shipping addresses, which greatly facilitates sending gift orders.

3. You can track your previous orders.

4. You have the ability to reorder quickly.

5. You have the option to receive promotional offers if you choose to accept marketing messages.

6. Finally, each time you visit the “EUTA” website, you can log into your account and enjoy a fully personalized browsing experience.

2.12 Registration – Opening an Account

The process is simple:

Select the e-Shop link -> My Account -> Sign in / Login from the main menu on the homepage. You will be redirected to a new page, where you will fill in your contact information and choose a password. You will also be asked to confirm whether you wish to receive the monthly EUTA Newsletter, as well as special offers for EUTA customers. Then, click the Save button, and a confirmation email containing your registration details will be automatically sent to you.

2.13 Use of Password and Case of Loss

To log in to your account, you must enter your email address and your password. If you have forgotten your password, please follow the procedure below:

Select the e-Shop link -> My Account -> Sign in / Login from the main menu on the homepage. On the page that appears, select the link “Forgot Your Password?”. On the page that opens, you will be asked to enter your email address. Then click the Submit button. A new password will be sent to the email address you provided, allowing you to access your account. Once logged in, it is strongly recommended that you change the provided password to one of your choice.

2.14 Methods of Ordering and Payment of Products

The main method of ordering products from EUTA is through the EUTA website, www.euta.gr, available 24/7 throughout the year.

You can also visit our headquarters and place your order in person. However, you should first call to ensure that the products you wish to purchase are available in our warehouse, if you want to pick them up immediately after placing the order.

For orders via fax or email, please include a phone number so we can contact you directly, because even if the electronic information you provided is complete, we still need to confirm the order by phone.

We emphasize again that ordering through the EUTA website is the best method, as it ensures completeness of the order details and minimizes potential issues caused by human error (mistakes, misinterpretations, etc.).

We recommend phone orders only for large-quantity, bulky, heavy, or high-value orders, where coordination regarding shipping and delivery is usually necessary.

2.15 Procedure for Placing an Online Order on www.euta.gr

1. Find the products you are interested in using the search function or various thematic pages. Click the “Add to Cart” link below the product, and it will be added to your electronic shopping cart. You will be automatically redirected to the cart contents page. If you wish to continue shopping, click “Continue Shopping”. The products you selected will remain in your cart, and you can continue adding other products as desired.

2. When you finish selecting your products, from the cart contents page, click the “Submit Order” link located below your list of products. You will then proceed through a secure SSL connection to a page where you will choose the payment and delivery method.

For all stages of the ordering process, guidance is provided on the respective pages. If you have any questions, assistance is just a phone call away! EUTA staff are always available to help you complete your order.

Once your order is placed, you will receive an automated email confirming the items ordered, their prices, the total cost, and the information you provided (shipping address and billing information, invoice or receipt details, etc.). When your order is forwarded for delivery, you will receive another email providing relevant information.

Finally, if your order is a gift, you can enter a message in the “Notes and Special Requests” field. This message will be delivered with your order to the gift recipient, as a card with your name, inside a white envelope.

2.16 Charges – Payment Methods

The online store www.euta.gr accepts the following four payment methods:

1. Debit/Credit Card (recommended)

2. Bank transfer to an EUTA account

3. Services such as PayPal

4. Cash at EUTA headquarters, up to the amount allowed by applicable tax law

2.17 Payment by Debit/Credit Card

The payment will be charged and collected from the user’s account once EUTA receives the order and verifies the details. All debit and credit card holders are subject to validity and authorization checks by the card issuer. If the card issuer refuses to authorize payment to EUTA, the company cannot be held responsible for any delays or failure to deliver the order.

EUTA makes every reasonable effort to make the website as secure as possible.

We recommend using a credit card as the first option, provided you have a MasterCard or VISA credit card.

You can safely use it to pay for your products. The payment process via credit card is completely secure and complies with the most modern security standards on the EUTA server. The process is extremely simple and fast, and is completed in just two steps:

1. Fill in your card details in the relevant form.

2. If successful, your order will be registered; in case of failure, you will be notified accordingly.

The process is completely secure.

There is a lot of “mythology” regarding the security of credit card payments over the Internet. In reality, it is MUCH SAFER than paying with a credit card in, for example, a restaurant or a retail store! All payments made using a card are processed through the Card Link by Eurobank electronic payment platform, which uses TLS encryption with the SSL protocol.

Credit card data interception does not occur during submission of the information, but could theoretically occur from the servers where the data is stored. EUTA DOES NOT STORE your credit card information. Therefore, each time you place an order, even if you are a returning customer, your card details will be requested again. This is a minor inconvenience compared to the security provided by not storing your card information.

2.18 Additional Information for Credit Card Use

The CVC/CVV field is located on the back of your credit card and is a three-digit number. It is requested for extra security and further protects you, as it is very difficult for anyone else to know this number. To enter it, turn your card over and look at the back. This three-digit number is usually located at the top right.

Αν γίνει κάποιο λάθος κατά την πληρωμή (π.χ. κοπεί η σύνδεση ή πατήσετε Cancel κατά τη μεταφορά, μην ανησυχείτε. Ό,τι και να γίνει, η συναλλαγή έχει καταγραφεί από εμάς και δεν πρόκειται να χαθούν τα χρήματά σας (αν βέβαια πάρουμε έγκριση για την κάρτα σας και το ποσό έχει όντως δεσμευθεί). Η διαδικασία είναι αυτοματοποιημένη, ελέγχεται και δεν υπάρχει περίπτωση να χαθούν χρήματα.

2.19 Payment via Bank Transfer

The user can deposit the amount into the following bank accounts:

Piraeus Bank

GR7201722260005226033837255

Alpha Bank

GR3401407050705002002020303

name of recipient: Systegasména Pharmakeía P. Efthymiádou – D. Tahtalidou & Co. OE

1. If you place an order through the EUTA website, the exact amount will appear at the end of your charges.

2. If you place an order using any other method, you will be informed by our associate who assisted you with the order.

We recommend using web banking, which is available from almost all banks today, as it significantly speeds up and secures the entire process.

In all cases, the money that should reach our account must be EXACTLY the amount stated at the end of your order, NET, without any additional charges or deductions. Specifically, when using web banking, if you are asked to specify who bears the transfer fees (sender, recipient, or both), you should select “Sender” for both banks.

ATTENTION: Your order will begin to be processed only once the funds appear in one of the above accounts.

2.20 Payment via PayPal

The online PayPal service provides a fast, easy, and secure way to make payments over the Internet without disclosing your card information. If you have a PayPal account, you can make your order payment via deposit to EUTA’s PayPal account. EUTA is notified almost immediately of your payment, allowing the order processing to start right away.

If you do not have a PayPal account, you can easily open one completely free, following the simple and clear steps described on the PayPal website. All you need is either a credit card or to transfer funds from your bank account to your PayPal account. Both depositing money via PayPal and creating a new account are 100% free of charge.

Important Note: The PayPal service is not available to wholesale customers.

2.21 Payment at the “EUTA” Headquarters

You can make a payment at the “EUTA” headquarters at 26 Patriarch Gregory V Street, 542 48 Thessaloniki, Tax Office Z’ Thessaloniki, with VAT number 998633600, and combine your order with IMMEDIATE pickup of your products, without any additional charges (shipping, etc.). In this case, you must contact “EUTA” by phone before your visit to ensure that the products you ordered are available in our warehouse.

2.22 What is included in the product price listed in the “EUTA” catalog?

The catalog price displayed in product searches, or wherever a product price is shown except in your Cart, includes the selling price of the product AND ALL applicable taxes (VAT). The above price does NOT include shipping costs.

In your Shopping Cart, a full breakdown of the total price of the products you selected will be displayed, along with shipping costs and taxes. Additionally, if you are to receive an invoice, the full breakdown will also appear on the invoice you receive with the products you ordered.

3. Responsibility – Security

3.1 The content of the Website is provided "as is." Every effort is made to ensure the security and accuracy of the content. However, “EUTA” does not guarantee, warrant, or assume any responsibility regarding the content and security of the Website. The User acknowledges that they use the posted content and offered services at their own risk. Users/visitors who do not trust “EUTA” are advised not to visit or use the Website.

3.2 Users/visitors are advised to use antivirus software or other protective programs. “EUTA” ensures careful monitoring of the security level of its services in the digital environment through the use of programs against viruses and malicious software. Nevertheless, users/visitors are advised to use protective software when browsing the Website, as “EUTA” bears no responsibility for any potential damage, harm, or infection caused by viruses or other malicious programs to the user/visitor’s computer or other electronic devices, software, or data during access and use of the Website. “EUTA” is also not responsible for damages related to execution failures, errors, omissions, interruptions, defects, delays, system line failures, or similar issues.

3.3 Visitors/users of the Website are strictly prohibited from interfering with the structure, operation, services, content, databases, or any element of the Website using any mechanism, software (malicious or otherwise), electronic or non-electronic process, or by sending unwanted or harmful files such as spam messages, viruses, malware, etc., capable of affecting, harming, suspending, interrupting, or generally hindering its normal operation. “EUTA” reserves the right to seek redress for any damages that may occur due to illegal activities as mentioned above, as well as to pursue criminal prosecution of the responsible party.

3.4 “EUTA” is exempt from any liability for content that may be published on the Website by third parties, provided that it complies with the duty of care and supervision obligations prescribed by law.

3.5 For transactions carried out through the Website using a credit card, it is expressly clarified that the lawful holder of the credit card bears full and objective responsibility. “EUTA” is under no obligation to verify the accuracy of the information provided by the user and considers the person providing personal data to be the actual subject of such data. Consequently, in any contract with “EUTA,” the use by the contracting party of the option to pay by credit card and the subsequent provision of the cardholder’s information binds the lawful holder of the credit card, regardless of who uses the card and provides the requested details. It is therefore irrefutably presumed that the lawful holder has consented to the lawful and valid charging of their card with the amount corresponding to the purchase price. Any unlawful or unauthorized use of a credit card without the consent of the lawful holder does not release the lawful holder from the obligations arising from the contract with the “EUTA” Website, nor from any claims of “EUTA” for compensation due to unlawful acts or omissions by the user of the card, on the grounds that the contracting party acted unlawfully or without consent.

3.6 The Website and “EUTA” are not liable for any side effects or damages resulting from the use of ordered products, whether due to incorrect product selection by the user, careless or improper use, or due to the manufacturer’s fault, defects in production, insufficient information or instructions accompanying the products, manufacturing quality, material safety, or actual defects. “EUTA’s” liability in the case of a defective product is limited solely to its obligation to replace it, provided that the conditions of the applicable return policy and relevant legal provisions are met.

3.7 The Website is not liable for shortages in product availability due to reasons beyond its control (including but not limited to: force majeure, inability or strikes of suppliers, unlawful actions by third parties, or any other reason not attributable to “EUTA”).

3.8 The Website is not responsible for any temporary or permanent inability to provide its services, nor for delays in accepting or executing orders or delivering ordered products, when such delays are due to reasons beyond its control. These may include, but are not limited to, force majeure, extreme weather conditions, natural disasters, emergencies, strikes, courier company malfunctions, accidental damage or destruction of products after shipment and before delivery to the user, unlawful actions by the contracting party or third parties, failures of the online payment processor (bank), hosting provider, internet service provider (ISP), access provider, or the user’s equipment, incorrect information provided by the user, or any other event preventing the smooth fulfillment of contractual obligations. “EUTA’s” liability is limited to the obligations it has undertaken under its contract with the consumer, and it will make every reasonable effort to meet these obligations within a reasonable time frame.

3.9 The Website is not responsible for the poor condition of delivered products, provided that this is not due to improper storage by “EUTA” and that all reasonable preventive measures have been taken.

3.10 The information and advice provided regarding health, prevention, nutrition, beauty, and aesthetics are offered solely for informational purposes and do not, under any circumstances, replace or substitute medical advice, diagnoses, or prescriptions from professional physicians, medical institutions, or diagnostic centers, which users are required to consult and follow for any health-related or daily issues. Any advice or information provided by the Website in response to user inquiries is given subject to the accuracy, completeness, and truthfulness of the information provided by the user regarding the issue of concern—information which the Website is neither able nor obliged to verify. In cases where users provide false, inaccurate, or incomplete information, “EUTA” bears no responsibility for the validity of the advice provided or for any damage suffered by the user as a result of information or advice that is unsuitable for their needs.

3.11 “EUTA” shall be exempt from any liability for any damage incurred by the user, any legal or contractual obligation toward the user, and any direct or consequential claim by the user or any third party, in cases where the user violates the Terms of Use and operation of this Website; provides false, inaccurate, or incomplete information or data, whether required or not; or engages in unlawful behavior while browsing the Website. The same applies when the user breaches statutory or customary rules of conduct or fails to properly fulfill their legal and/or contractual obligations, through acts or omissions.
The user expressly acknowledges and accepts “EUTA’s” exemption from liability in the aforementioned circumstances and agrees to bear full responsibility for their actions, as well as any resulting obligation to compensate any parties who may suffer damages.

3.12 This online store provides the content (e.g., information, names, photographs, images, etc.), products, and services available through this website “as is”, without any express or implied warranty of any kind.

3.13 “EUTA” is neither able nor obliged to verify the validity, truth, completeness, or accuracy of the information or personal and non-personal data provided by users on the e-shop’s website. “EUTA” does not make any correction or modification to the data and information provided by the user in any manner, without the user’s prior notice and consent. Furthermore, “EUTA” does not guarantee that the content of the Website or the quality of the services provided through it will meet the needs, requirements, or expectations of users/visitors. Any direct, subsequent, incidental, indirect, or consequential damages that may arise from access to or use of this website shall not give rise to any liability for the Website, its executives, employees, or associates, or for “EUTA” itself.

3.14 Under no circumstances shall the Website be held liable for any legal claims, whether civil or criminal in nature, nor for any damage (actual, special, or consequential — including, but not limited to, loss of profits, loss of data, lost revenue, loss of goodwill, or any other form of financial loss) suffered by users/visitors of this website or third parties, arising from or related to the operation or non-operation and/or use of the website, or from the inability to provide services and/or information made available through it, or from any unauthorized interference by third parties with products, services, or information offered via the website.

4. Shipping and Product Return Policy

4.1 The shipment of products sold through the Website shall be carried out within 30 days from the date of order. Product returns are expressly stated to be governed by the applicable legislation regulating e-commerce and distance contracts, including those concerning online pharmacies.

In particular, under the currently applicable law, the consumer is entitled to a 14-day withdrawal period in case they change their mind or are not satisfied with the product and wish to return it. This period begins on the day of purchase, provided that the buyer has not used the product in any way.

Specifically, the customer must, together with the receipt received, contact “EUTA” either by telephone at +30 231 031 75 05 (Monday to Friday, from 9:00 a.m. to 2:00 p.m.) or by e-mail at info@euta.gr.

All returns should be sent to the following address:

EUTA

Patriarchou Grigoriou E’ 26, 542 48 Thessaloniki

Tax Office (DOY): Z’ Thessalonikis

Tel: +30 231 031 75 05

In order for products to be returned or exchanged, they must not have been used, worn, altered, or damaged, and the identification tag together with all manufacturer labels must remain attached to the product. The return must also include all accompanying documents (e.g. Retail Receipt, Invoice, etc.).

It is also emphasized that, for reasons relating to the nature of certain products, the protection of other consumers, and the protection of public health and safety, the return of certain items will not be permitted. These products are provided following a specific and explicit agreement (as per Article 3ib(a) of Law 2251/1994) that excludes their replacement, exchange, or return. Furthermore, it is expressly agreed that such products fall under the exceptions provided by Article 3ib(e) of Law 2251/1994 (Consumer Protection Law). Therefore, such products cannot be returned or exchanged after purchase.

If all the above conditions are met, “EUTA” will replace the product with any other item chosen by the customer. Product returns are made at the price applicable on the date of the original order placed with “EUTA”.

Defective Products

Despite our continuous efforts to ensure that all products shipped to our customers are in excellent condition, there may be rare cases where a product is found to be defective — usually through no fault of ours.

We accept returns of products that are defective or damaged, without restriction, provided that the issue is detected by the customer and reported to us within three (3) days of receiving the product(s).
Customers are kindly requested to notify us through the “Contact” page of the Website, selecting the subject “Regarding an Order” and clearly describing the problem. A responsible representative may contact the customer for clarification, and the customer will receive confirmation of the acceptance of the return by e-mail.

Products that show damage due to use or normal wear and tear are not considered defective.
All products exhibiting an apparent manufacturing defect will be replaced with the same item, if available. If the item is no longer available, the customer may choose any other product of their preference.
For the return and reshipment of defective products, the customer will not be charged any shipping costs.
If there is a price difference between the original item and the replacement item, the customer will bear the difference.

4.2 What Happens in the Case of an Incorrect Product Order: Return Options and Conditions

We accept the cancellation of an order free of charge for the customer, provided that the order is canceled before it has been dispatched. Ιn case of cancellation after the order has been dispatched and before its delivery, the customer will be charged only with the relevant transportation costs. This charge also applies in cases where the order, for any reason, has been dispatched to the customer without shipping costs.

We accept the cancellation of an order that includes products or packaging personalized for the customer or the recipient (e.g., where the customer’s or recipient’s full name has been engraved or printed on the packaging) only if the cancellation occurs within 24 hours of placing the order and before the personalized details have been engraved or printed on the ordered products.

4.3 Terms and Methods of Refunds Due to Order Cancellation or Product Returns

Any refund of money to the customer, for any reason, shall be made only by crediting the customer’s account from which the funds were originally withdrawn, or by crediting the customer’s card through which the initial payment was made.
If the initial payment was made in cash, the refund will be made to a bank account designated by the customer via e-mail to “EUTA”. “EUTA” will make every possible effort to ensure that the customer’s account is credited with the refund amount as soon as possible and, in any case, within fifteen (15) working days.

In all cases, it is recommended that users or potential customers contact “EUTA” by phone or e-mail in case they have any doubt regarding the suitability of the products for their personal use.

4.4 Deliveries – Shipment of Products – Shipping Costs – Countries/Regions Covered by “EUTA”

“EUTA” ships your order throughout Greece and Cyprus.

If you are interested in shipment to another country or in larger quantities, please contact us so that we may provide you with an offer regarding shipping costs. For countries outside the European Union, VAT is not charged, but please note that upon receipt of your order, you may be required to pay additional taxes and/or fees.

For products that are immediately available, we deliver anywhere in Greece usually within 2–3 working days.

For island destinations as well as remote or hard-to-reach areas, the delivery time may be longer.

For shipments to European destinations, the estimated delivery time is 5–7 working days.

4.5 Methods of Shipment and Shipping Charges

The online store www.euta.gr accepts the following methods of delivery:

The shipment of the products sold through the Website shall be carried out as soon as possible and, in any case, no later than thirty (30) days from the date of the order.

All products of “EUTA” are delivered to you using one of the following four methods:

1. By courier services

2. By EUTA’s own delivery vehicles (within Thessaloniki)

3. By freight forwarding agency (for large-volume or heavy deliveries outside Thessaloniki)

4. By collection from our premises, upon prior arrangement

The delivery time for an order is 1 to 5 days, depending on the recipient’s geographic area. During sale periods and holidays, delays may occur.

Shipping costs within Greece are €2 for orders up to €50, while orders over €50 are free of charge.
Shipping costs to Cyprus, regardless of the order amount, are €15 for packages up to one kilogram. For heavier packages, the shipping charge will be applied according to the current pricing policy of ELTA (Hellenic Post) or the collaborating courier companies.

Please note that if your order is large in volume or weight, in order to avoid excessive shipping costs or to ensure the most economical shipping method, you should contact us by phone at +30 231 031 75 05 so that we can select an alternative shipping method that minimizes the shipping cost.

In cases of large-volume or heavy orders, some shipping methods that are uneconomical for small orders may become advantageous. For example, for orders that are large in volume and/or weight, it may be more cost-effective to ship via a freight forwarding agency. The shipping charge in such cases is pre-agreed by phone, and cash on delivery is not accepted.
Payment must be made via bank transfer to one of the banks partnered with “EUTA.”

4.6 Consumer Rights & Right of Withdrawal

“EUTA” is obliged to inform the user/visitor before completing the purchase about:

a. the main characteristics of the product,

b. the total price of the products/goods, including VAT or any other applicable charges,

c. any additional financial costs (shipping, delivery, postal fees).

Once the purchase is completed and the user/visitor has paid the agreed amount, the company must deliver the agreed product within a reasonable time, no later than 30 days from the date of the order. In case of unjustified delay, the user/visitor may terminate the contract, thereby obliging the company to refund the received payment.

The user/visitor has the right to withdraw from this contract and return the purchased products, without any penalty and without being required to state a reason to the company, within fourteen (14) calendar days from the date of receipt of the products. In this case, the user/visitor is only responsible for the direct cost of returning the products.It is expressly noted that certain products are excluded from returns for reasons of public health protection, as well as all other legal reasons mentioned in section 4.1 of this policy. For such products, there will be an explicit notice displayed below their photo.

Returns are accepted only if the products are in the same condition as when received, i.e., unopened and with their original packaging intact, along with the retail receipt or invoice.

It is prohibited to return products that are perishable or near expiration, as well as those considered unsuitable for return due to health protection or hygiene reasons.

To avoid inconvenience, it is recommended that the user/visitor carefully checks the condition of the products and the intactness of the packaging at the time of delivery to detect any visible defects (e.g., broken items, wrong product, etc.).

Users/visitors wishing to return a product can contact “EUTA” via email: info@euta.gr

In the case of product returns, the refund will be made within fourteen (14) calendar days from the moment “EUTA” receives the returned products.

5. User Conduct and Obligations

5.1 The User acknowledges and recognizes all intellectual property rights belonging or potentially belonging to “EUTA” (excluding specific third-party rights) regarding the form and content of the Website, which are protected under applicable provisions of Greek, European, and international law. These rights include, but are not limited to, trademarks, distinctive signs, photographs, texts, announcements, whether registered or not. Users/visitors are required to comply with all relevant Greek, European, and international laws and regulations, including, but not limited to, legislation regarding intellectual property protection, personal data protection, competition law, etc. Moreover, users/visitors must use this website and the services offered through it in a manner consistent with good conduct and these Terms.

Accordingly, the entirety of the content of the EUTA.gr website (including but not limited to texts, graphics, photographs, digital recordings, programs, news, information, data, images, trademarks, distinctive signs, names, logos, product names, company names, etc.) constitutes intellectual property that belongs exclusively to “EUTA” or its content suppliers, and is governed by the applicable national, EU, and international intellectual property and unfair competition laws. In any case, the display or presentation of the aforementioned content on this website shall not in any way be interpreted as a transfer or grant of an explicit or implicit license or right to use it.

5.2 The User agrees not to infringe these rights in any way, as any use, copying, storage, reproduction, republication, transmission, distribution, download, storage, translation, or modification of part or all of the content of the Website and the services offered therein, whether for commercial or other purposes, in whole or in part, is strictly prohibited without the prior express written consent of “EUTA.” “EUTA” reserves all legal and contractual rights beyond those expressly stated in this paragraph.

5.3 The User agrees to make lawful and appropriate use of the Website in compliance with Greek and European legislation.

5.4 The User acknowledges the international nature of the Internet and agrees to maintain proper behavior (netiquette); any practices or methods contrary to this code are strictly prohibited. When the User is given the option to post or send to the Company any information, audiovisual material, text, link to another website, or generally any file readable/executable by a computer or other electronic device, the User is solely responsible for the content sent or posted. It is reminded that for each post or submission, the User must hold the right to transmit the content either under applicable law or under any lawful contractual relationship. In any case, the content of such submissions must not:

5.4.1 Be illegal, offensive, obscene, pornographic, threatening, defamatory, harmful to minors, or express national, racial, or other discrimination.

5.4.2 Infringe the intellectual or other proprietary rights of third parties, including trademarks, trade secrets, and patents.

5.4.3 Contain any virus, harmful software or code (malware), unsolicited advertising material (pop-ups), or spam capable of causing temporary or permanent damage/malfunction to any hardware or software of computers or smart devices, or causing delays, interference, or interruptions in server operations or any telecommunications network.

5.4.4 Contain a false statement regarding the identity of the User or impersonate any person (natural or legal).

5.4.5 Contain false, inaccurate, or intentionally incomplete information regarding the User’s identity, status, personal data, or reason for visiting the Website.

5.5 The User must not use the Website for actions that could result in criminal prosecution or the initiation of any civil or administrative proceedings against the Company, for acts referred to in the Criminal Code, special criminal laws, personal data protection legislation, telecommunications law, the European Convention on Human Rights, as well as the relevant legislation of the European Union, the National Telecommunications Commission, the Data Protection Authority, or any other public or administrative authority, or for actions that could infringe any rights or other lawful interests of “EUTA” or third parties.

5.6 In the event of illegal or non-compliant use of the Website contrary to these Terms of Use, the User is obliged to compensate “EUTA” for any damage resulting from such use and to immediately cease the infringement. “EUTA” reserves the right to exercise any other lawful remedies. The User must not use this website, its correspondence system, order and registration forms, discussion forums, or any other means of expression through this website or its accounts, to publish content that is illegal, harmful, threatening, offensive, annoying, defamatory, libelous, obscene, indecent, blasphemous, that violates the privacy of third parties, shows hostility, expresses racial, national, or other discrimination, may cause harm to minors in any way, is not legally permitted to be transmitted under applicable law or contractual or managerial relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), or violates intellectual or industrial property rights, or other proprietary rights of third parties.

Furthermore, every user/visitor of the Website must not engage in acts or omissions that may damage or disrupt the operation of the Website and third-party access thereto, or that may endanger the provision of the services offered by the Website. Use of the website in an illegal or non-compliant manner with these Terms creates an obligation to compensate the Website and “EUTA” for any direct or consequential damages arising from such conduct. Additionally, every user/visitor must not provide false information about themselves, impersonate any other person, send unsolicited or bulk mail, duplicate messages, or collect information about other users/visitors of the website without their consent, including financial data and email addresses.

5.7 Non-compliance by any user/visitor of this website with applicable law and/or these Terms grants the Website the right to take necessary measures and undertake any action required to address such behavior. In such cases, the Website is entitled, for example, to restrict access to the services provided through this website, or to delete, modify, or relocate messages, while respecting the principle of proportionality.

5.8 In the event that any third party takes legal action against “EUTA” or the Website administrators for an infringement of any legal right, which falls within the User’s responsibility as defined in these Terms of Use, “EUTA” reserves the right to seek recourse against that User. Alongside any claims from the third party, “EUTA” reserves the right to claim compensation from the User for breaching the Terms of Use and for any legal consequences arising from such breach.

5.9 Statements and notifications addressed to “EUTA” by visitors and users of the Website, except for routine communications necessary to execute contracts through the online store, must be sent via registered mail to the headquarters of “EUTA.” Corresponding statements from “EUTA” to the user may be sent by any appropriate means.

Any costs or compensation that “EUTA” may be required to pay due to a User/visitor’s breach of their obligations arising from these Terms shall be borne by the respective User/visitor, who is obliged to pay them to the Website immediately, without requiring the Website to resort to legal proceedings.

6. Registration – Newsletter

6.1 Registration is not required for browsing the Website.

6.2 If desired, the User may subscribe to the “EUTA” newsletter by providing their email address. By sharing this address with “EUTA,” the User consents to receive communications from “EUTA” for promotional and advertising purposes. “EUTA” commits not to share this email address with third parties.

6.3 The User may unsubscribe from the “EUTA” newsletter at any time by notifying “EUTA.” Following such notification, the email address will be deleted from all company records within five (5) business days.

7. Personal Data Protection

Please see in detail: the Data Protection Policy and the Cookies Policy.

7.1 Legal Framework

7.1.1 Processing of personal data refers to any action related to the collection, registration, organization, retention, storage, modification, extraction, use, transmission, dissemination, or any other form of provision, association, combination, linkage, restriction, deletion, or destruction of personal data (hereinafter, “Processing”).

7.1.2 For the processing of the User’s personal data, “EUTA” acts as the Data Controller, and such processing is conducted in accordance with applicable Greek and European law. “EUTA” declares full compliance with the provisions of applicable Greek law (European Regulation 679/2016 and relevant Greek legislation).

7.2 Data Provided Directly by the User

7.2.1 “EUTA” processes the information provided by the User through the Website, either by subscribing to the “EUTA” Newsletter, completing the Contact Form, or submitting a CV. Such information includes, but is not limited to, the User’s full name, email address, phone number, age, gender, VAT number, competent tax office, and any other personal data arising from the CV.

7.2.2 If the User disagrees with the use of their data for promoting and advertising “EUTA” services, they may indicate this where requested in the aforementioned forms. In this case, it is strongly recommended that the User disables the relevant cookies in the “Marketing” or “Other” categories in the pop-up window displaying cookie settings when visiting www.EUTA.gr.

7.3 Information submitted by Users/visitors of this website to www.euta.gr through the Website is considered non-confidential and does not constitute property of the respective User/visitor. The Website may collect limited and necessary information for its general commercial activities based on Article 6 paragraph 1 point f of the General Data Protection Regulation 679/2016.

It is noted that due to the nature of the website, the collection and processing of personal data is necessary to enable the delivery of products to each User/Customer’s address. This information is not disclosed to third parties nor used for any other purpose.

7.4 “EUTA” may maintain and process a record of personal data voluntarily provided by Users/visitors on the Website, always in accordance with applicable personal data protection laws and using appropriate security measures. Users/visitors acknowledge and accept that their personal data will be maintained and processed by “EUTA” for the purposes for which it was submitted. In any case, each data subject retains all rights under applicable law regarding their personal data. Accordingly, the customer, by submitting a written request to the Website, has the right to full information about the personal data held by the Website, the right to object and correct such data, the right to data portability, and the right to withdraw consent for the processing of personal data at any time, in accordance with applicable legislation.

7.5“EUTA” declares, and customers/users acknowledge, that the personal data collected from the Website regarding customers/users will be used for the management of their requests, i.e., for the support, promotion, and execution of the transactional relationship, for improving future service, for informing them about products related to those they have already purchased, and for notifying them about future offers and promotional activities of the Website. The recipients of such data are exclusively the Website within the scope of the transaction, as well as any natural or legal person to whom the Website is obliged or entitled by applicable law to disclose such data, based on the consent of the customer/user, law, or court order.

7.6 The Website declares that, during the retention of such data/personal information, it will use them lawfully, taking the necessary security measures and ensuring their confidentiality, and will delete these data from its records in accordance with applicable legislation. The Website takes all appropriate measures to ensure the security and confidentiality of the User’s/Customer’s communications and transmitted information and data, in accordance with applicable law. However, the Website does not guarantee the security of data transmitted over networks to the extent that their protection cannot be fully ensured despite appropriate security measures required by law, nor for any direct, indirect, consequential, material, or other damage that the User may suffer from accessing the Internet.

7.7 Users/visitors are responsible for any entry of personal data of third parties on the Website without proper authorization/consent, as well as for submitting false, incorrect, or inaccurate data and information.

7.8 If access to certain webpages or services of the Website requires the use of a username and password and/or additional information (e.g., email, first name, last name, landline, mobile phone, age, address, etc.), the User/visitor acknowledges and agrees that they are solely responsible for the use of such credentials or any leakage of them by themselves or third parties. They also declare that the provided information is true, accurate, and valid, and that they are solely responsible for any actions taken using such credentials. Moreover, they assume responsibility for immediately notifying “EUTA” of any unauthorized use or breach of such credentials.

7.9 For any disputes arising between customers or between customers and third parties due to messages, data, information, or elements transmitted via the Website, the Website declares that any lifting of the User’s telecommunications confidentiality is permitted only to the extent required for the Website to fulfill its obligations under applicable law. It is expressly agreed that these terms are governed by Greek law, the decisions of state authorities applicable to electronic communications transactions, and all applicable relevant provisions.

7.10 According to Directive 2013/11/EU, which was incorporated into Greek law by Ministerial Decision 70330/2015, consumers now have the option of resolving disputes electronically via Alternative Dispute Resolution (ADR) throughout the European Union.

If the customer is a consumer (i.e., a natural person acting outside their professional capacity) and encounters any problem with a purchase made through the Website, they may initiate the ADR process via the unified European online dispute resolution platform (ODR) available at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

7.11 “EUTA” is not liable for any damage or loss caused by the unauthorized or illegal use of the above information and reserves the right to seek compensation from the User in case it suffers any damage due to such unauthorized or illegal use. Furthermore, “EUTA” reserves the right to refuse to issue an access code, to revoke an issued code, or to terminate the provision of such services to the User in case of violation of these Terms of Use.

If the user/visitor voluntarily discloses his or her personal or sensitive data through this website directly to third parties, it is the user’s/visitor’s own responsibility to investigate the terms of data protection applied by those third parties. The user/visitor acknowledges that the Website bears absolutely no responsibility for such disclosures or for any subsequent use of such data by other parties. Similarly, “EUTA” bears absolutely no responsibility for any disclosure by users/visitors of this website of personal and/or sensitive data of third parties through the website, without the prior consent of the data subject concerned.

Users/visitors should be aware that sending confidential information via email does not constitute the most secure form of communication, as there is always a risk of such information being read by third parties.

7.12 Data Obtained Through the Use of Cookies

7.12.1 COOKIES

Please see in detail: the Cookies Policy and the Data Protection Policy.

The Website uses small files called cookies to help us customize your experience. Cookies are small text files containing information, which are sent by the Website’s management software and stored on the hard drive of the User’s computer or in the storage of the User’s mobile device. Cookies are sent when you visit the Website. These files may include the type of server used by the User, the type of computer, the operating system, internet service providers, and other similar information.

7.12.2 Cookies do not cause damage to your computer or mobile device, nor to the files stored on them, and they do not access any document or file on the User’s computer. Cookies cannot reveal the identity of the User, but they may be used to recognize the User’s computer.

7.12.3 Cookies are typically classified into session cookies (functional cookies) and persistent cookies. Session cookies do not remain on the User’s computer after leaving the website or closing the browser. Persistent cookies remain on the User’s computer to allow recognition by the Website and to facilitate navigation. Persistent cookies can be deleted by the User.

7.12.4 The use of cookies is technically necessary for the complete connection of the User to the Website. For this reason, before browsing the Website, the User is asked to accept the storage of cookies on their computer, according to Article 5, paragraph 3 of Directive 2002/58/EC, as incorporated into Greek law.

7.12.5 The Company may use cookies for various purposes, including:

(a) For conducting research for statistical purposes and/or for improving the content and services of the Website, and/or to evaluate its effectiveness as well as to record trends in public opinion.

(b) For marketing purposes to measure the effectiveness of advertisements on our Website, how visitors use it, and to display advertisements related to the Company’s website on other sites, based on the User’s previous visits.

(c) To enable the display and operation of advertising messages (banners).

(d) Social networking cookies.

7.12.6 “EUTA” may use web beacons (also known as transparent GIFs, pixels, action tags, or web bugs). These technologies are codes that provide a small graphical image on a website or in an email. Web beacons can identify certain types of information on your computer, such as cookies, the date and time a page is viewed, and a description of the page on which the web beacon is located. Generally, any file that is part of a website may function as a web beacon. Web beacons are used to assess user experience and preferences, as well as for statistical recording. Third parties may also use web beacons on the Website to collect control, research, and reporting information or to understand the User’s interests and tailor advertisements accordingly.

7.12.7 Some of the Website’s third-party partners may use Flash cookies, also known as Locally Shared Objects (LSOs). Flash cookies are used to determine the User’s interests based on the articles they view and generally to track user behavior. LSOs store collections of data similar to cookies, saved in a directory on the User’s computer, and are installed via Adobe’s Flash Player.

7.13 “EUTA” Customer Data

7.13.1 “EUTA” processes personal data of customers for purposes required for the execution of the contract and agreement between them.

7.13.2 The User gives their consent, explicitly agrees, and unconditionally accepts any processing activity carried out by “EUTA” within the provision of its Services to the User, including, for example, representing the User and mediating with public and tax authorities to secure and service the User’s financial, accounting, tax, and other related needs.

7.13.3 The User’s personal data is retained for the duration of the contract with “EUTA” and for five (5) years after its termination, unless a longer period is required under applicable tax legislation. You may request the deletion of your personal data in a shorter timeframe, which we will comply with, provided it is legally permissible.

7.14 User Consent

7.14.1 The User of the Website and its services is obliged to carefully read the Terms of Use, and in case of disagreement, must initially refrain from using the Website and inform the law firm Tsilonis-Vogiatzoglou, operating under the pan-European registered trade name Newlaw, located at 10 Tsimiski Street, 546 24 Thessaloniki, Tel.: +30 2310 551 501, Fax: +30 2310 261 503, e-mail: dataprotect(at)newlaw(dot)gr, which is the Data Protection Officer for “EUTA” (hereinafter, the “Data Protection Officer”).

7.14.2 By accepting the Terms of Use and voluntarily providing the required personal data, the User gives their consent, explicitly agrees, and unconditionally accepts the processing of such personal data, which is carried out in accordance with the provisions set out in the Terms of Use.

7.14.3 The User has the right to withdraw their consent to the processing of their data at any time. However, such withdrawal will not affect the lawfulness of the processing based on their consent prior to the withdrawal, nor the further processing of the same data carried out on another legal basis, such as the performance of a contract or the need to comply with a legal obligation to which “EUTA” is subject.

7.15 Purpose of Processing

7.15.1 Any processing of personal data carried out by “EUTA” takes place for legitimate and lawful purposes related to the provision of the Services chosen by the User.

7.15.2 The User explicitly declares and accepts that the personal data they provide and disclose to “EUTA,” which is collected and processed by it, is relevant, appropriate, and not excessive in view of the aforementioned processing purposes.

7.15.3 The User’s personal data is used exclusively either to serve their own financial and tax-related needs, for internal use by “EUTA,” or on behalf of the Independent Authority for Public Revenue (AADE) if requested officially and legally required. The data is also used for the promotion of “EUTA”’s services. For example, Users’ email addresses are used to send newsletters about “EUTA”’s services and to communicate with clients via social media.

7.15.4 “EUTA” undertakes not to use the User’s personal data for purposes other than those mentioned herein, without prior notification and, where required, the User’s consent.

7.16. Right to Information, Access, and Objection

7.16.1 The User retains the rights provided under Articles 15–22 of the European Regulation 679/2016 (GDPR).

7.16.2 Specifically, the User retains the right to be informed about the processing, to access the personal data concerning them that is or has been processed, and to object to the processing of their data in accordance with Articles 15–22 of European Regulation 679/2016, as well as with applicable Greek legislation. Regarding objections, the User may specifically request correction, temporary non-use, restriction, transfer or non-transfer, or even deletion of their personal data.

7.16.3 To exercise the rights granted to the User under the aforementioned provisions, it is necessary to contact “EUTA” and to provide written notification to the Data Protection Officer regarding the User’s requests.

8. Hyperlink

8.1 Through appropriate links within the Website, Users are provided with access to third-party websites. The placement of these links is solely intended to facilitate the User’s browsing experience on the internet. It does not in any way indicate acceptance or approval of the content of the websites linked. Each link leads to a different website, the browsing of which is subject to the terms of use of that website. “EUTA” shall not be held responsible in any case for the content/services of other websites whose hyperlinks or advertisements are posted on the Website, does not guarantee their availability, and is not liable for any damage that may arise from their use, as the visitor/User accesses them entirely at their own risk. Finally, “EUTA” bears no responsibility for the content and data management policies of websites accessed via a hyperlink and encourages the User to carefully check, each time, the Terms of Use, the Data Protection Policy, and the Cookies Policy of the websites visited through provided hyperlinks.

9. Modification of Terms of Use

9.1 “EUTA” may modify this document in writing at any time and without justification. Therefore, Users are advised to periodically review the content of these Terms and, if they continue to use the Website and services, accept the modified Terms of Use. Otherwise, they must refrain from using the services and inform the Company accordingly. In the event that any term is wholly or partially invalid or unenforceable, the validity of the remaining terms shall not be affected.

10. Applicable Law and Jurisdiction

10.1 These Terms of Use, as well as any dispute or claim arising from or in connection with them, and any dispute generally arising from the use of this website or concerning these Terms, shall be governed by and construed in accordance with Greek Law, according to the place of permanent establishment, operation, and economic activity of the business and its country of origin. If any provision is found to be invalid or voidable by the competent Greek court, it shall cease to apply without affecting the validity of the remaining Terms. Any failure by “EUTA” to exercise a specific right or term under these Terms does not constitute a waiver thereof. It is expressly agreed and mutually accepted that the Courts of Thessaloniki shall have exclusive jurisdiction over any dispute or claim that may arise between “EUTA” and the User and shall be governed by these Terms.

10.2 However, it should be noted that “EUTA” is committed to resolving amicably and extrajudicially any disputes that may arise from the use and/or interpretation and application of these Terms of Use. For this reason, if as a User/member you identify any issue, information, or matter of legal or ethical concern on the website, you are requested to immediately inform the website administrator at info@euta.gr

11. Contact Us

11.1 For any clarification or information regarding the use of the Website www.euta.gr, the user/visitor may contact the General Partnership Company by calling: +30 231 031 75 05, e-mail: info@euta.gr, Headquarters: 26 Grigoriou E’ Street, 542 48 Thessaloniki, as well as the Company’s Data Protection Officer, the law firm Tsilonis-Vogiatzoglou (Newlaw), 10 Tsimiski Street, 546 24 Thessaloniki, Tel.: +30 2310 551 501, Fax: +30 2310 261 503, e-mail: dataprotect(at)newlaw(dot)gr.